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Información sobre cómo informar de problemas de seguridad

Targus se compromete a garantizar la seguridad y la privacidad de nuestros clientes, así como la estabilidad continua de nuestros productos y servicios. Contamos con sólidos procedimientos para gestionar y responder a las notificaciones relacionadas con la seguridad de los productos y la privacidad de los usuarios.

Animamos a todas las personas y organizaciones a que nos comuniquen cualquier vulnerabilidad detectada o sospechada en cualquier producto o servicio de Targus.

Notificación de una vulnerabilidad de seguridad

Para informar de un posible problema de seguridad o privacidad, póngase en contacto con Targus en Docksupportemea@targus.com. Las notificaciones deben incluir:

El modelo del producto y la versión del software
Una descripción detallada de la vulnerabilidad identificada o sospechada

Targus acusará recibo del informe en un plazo de 15 días hábiles

Directrices para una información responsable

Se espera que todas las partes que envíen informes de vulnerabilidades:

Cumpla con todas las leyes y normativas aplicables.
Todos los informes deben basarse en la última versión del firmware publicada.
Utiliza el canal específico (Docksupportemea@targus.com) para enviar informes.
Siga las mejores prácticas en materia de protección de datos y evite cualquier acción que ponga en peligro la privacidad o la seguridad de los usuarios, empleados, agentes, servicios o sistemas de Targus.
Evite revelar cualquier información sobre la vulnerabilidad a terceros antes de la fecha de divulgación acordada.

Tenga en cuenta que, en estos momentos, Targus no cuenta con un programa de recompensas por la detección de vulnerabilidades.

Cómo gestiona Targus las vulnerabilidades

Targus anima activamente a clientes, proveedores, investigadores independientes y organizaciones de seguridad a que comuniquen cualquier posible vulnerabilidad a nuestro equipo de seguridad. Además de revisar los informes recibidos, Targus supervisa de forma proactiva la comunidad de seguridad en general, los repositorios de vulnerabilidades y los sitios web de seguridad del sector para identificar los riesgos lo antes posible.

Cuando se notifica una vulnerabilidad, nuestro proceso incluye:

Notificación y acuse de recibo: El equipo de seguridad de Targus revisa todos los informes tan pronto como los recibe. Nuestro objetivo es acusar recibo de su informe en un plazo de 15 días hábiles.
Verificación: Junto con nuestro equipo de producto, llevamos a cabo un análisis preliminar exhaustivo y una validación para determinar la validez, la gravedad y el posible impacto de la vulnerabilidad. Si es necesario, nos pondremos en contacto con la persona que ha informado de la vulnerabilidad para solicitarle más detalles.
Solución: Una vez confirmada una vulnerabilidad, Targus elabora y aplica un plan de solución adecuado. La mayoría de los problemas se resuelven en un plazo de 90 días, aunque los casos especialmente complejos pueden requerir más tiempo. Proporcionamos información actualizada a medida que se avanza en la resolución.
Aviso: Targus publicará un aviso de seguridad cuando se cumpla una o varias de las siguientes condiciones:

El equipo de seguridad de Targus ha calificado esta vulnerabilidad como CRÍTICA y hemos completado nuestro proceso de respuesta, con medidas de mitigación eficaces o soluciones disponibles para los clientes.
La vulnerabilidad ha sido objeto de explotación activa o es probable que aumente el riesgo de seguridad o la preocupación del público entre los clientes de Targus. En tales casos, Targus acelerará la publicación de un boletín de seguridad, que podrá incluir un parche completo de firmware o una solución de emergencia.

Período de soporte para actualizaciones de seguridad

Targus se compromete a ofrecer soporte para las actualizaciones de seguridad de nuestros productos tal y como se especifica a continuación. El periodo de soporte para los componentes de Targus se mantiene de forma activa, teniendo en cuenta las actualizaciones de seguridad desde mayo de 2025 hasta mayo de 2028.

*Esta lista se actualiza periódicamente y está sujeta a cambios sin previo aviso.

Modelos: APS813UK

Versión de firmware: 4.0.18

Descripción del producto: Miralogic PMD con enchufe británico

Declaración de conformidad: Descargar documento