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Preguntas frecuentes sobre la política de devoluciones

¿Cómo funciona el proceso de devolución?

1. 1. 1. 1. 1. Acceda a su cuenta o busque su pedido utilizando el número de pedido y el correo electrónico utilizado para realizarlo.
        2. Anote su número de pedido (que empieza por 100806) y los códigos SKU y las cantidades de los productos que desea devolver; los necesitará para completar su solicitud de devolución.
        
        3. Haga clic en el botón "Comenzar mi devolución" de arriba y rellene el formulario.
        4. Una vez enviada su solicitud de devolución, nuestro equipo revisará su solicitud y puede pedirle más información, como la confirmación de su pedido, detalles de envío o fotos del producto.
        5. 5. Si nuestro equipo aprueba su solicitud de devolución, recibirá un correo electrónico con las instrucciones de devolución. Siga las instrucciones y envíe el artículo(s) de vuelta a la ubicación designada.
        6. Si se recibe el artículo(s) y se encuentra en condiciones nuevas y sin usar, se emitirá un reembolso y se confirmará por correo electrónico.

¿Cuándo recibiré el reembolso?

Una vez que recibamos los artículos devueltos, espere de 10 a 14 días hábiles para que se procese su reembolso. Recuerda que los artículos tienen que estar nuevos, sin utilizar y en su embalaje original para poder recibir el reembolso completo.

¿Puedo devolver un artículo comprado en uno de los sitios web regionales de Targus (por ejemplo, en us.targus.com)?

No podemos procesar devoluciones de otros sitios web regionales. Para solicitar una devolución, visita el sitio web regional de Targus desde el que realizaste el pedido original. Las políticas de devolución pueden variar en función de la región.

¿Puedo devolver un producto si lo he comprado en otro sitio web o tienda?

Targus solo acepta devoluciones de artículos comprados directamente a Targus.com Europa. Si has adquirido un producto Targus en otro sitio web o tienda minorista, ponte en contacto con ellos directamente y sigue sus políticas de devolución. Las políticas de devolución varían en función del minorista.

He recibido un artículo como regalo. ¿Cómo puedo devolverlo?

Los artículos comprados en Targus.com Europa únicamente se pueden devolver con la confirmación del pedido original y teniendo acceso al correo electrónico utilizado para realizar el pedido.

¿Puedo devolver mi certificado de regalo?

Los certificados de regalo son artículos de venta final sin posibilidad de devolución.

¿Cómo funciona el proceso de devolución?

1. 1. 1. 1. 1. Inicia sesión en tu cuenta o busca tu pedido utilizando el número de pedido y la dirección de correo electrónico utilizada para realizarlo.
        2. Anote su número de pedido (que empieza por 100806) y los códigos SKU y las cantidades de los productos que desea devolver; los necesitará para completar su solicitud de devolución.
        
        3. Haga clic en el botón "Comenzar mi devolución" de arriba y rellene el formulario.
        4. Una vez enviada su solicitud de devolución, nuestro equipo revisará su solicitud y puede pedirle más información, como la confirmación de su pedido, los detalles de envío o las fotos del producto.
        5. Si nuestro equipo aprueba su solicitud de devolución, recibirá un correo electrónico con las instrucciones para la devolución. Siga las instrucciones y envíe los artículos de vuelta a la ubicación designada.
        6. Si se recibe el artículo(s) y se encuentra en condiciones nuevas y sin usar, se emitirá un reembolso y se confirmará por correo electrónico.

¿Cuándo recibiré el reembolso?

¿Puedo devolver un artículo comprado en uno de los sitios web regionales de Targus (por ejemplo, en us.targus.com)?

¿Puedo devolver un producto si lo he comprado en otro sitio web o tienda?

He recibido un artículo como regalo. ¿Cómo puedo devolverlo?

Los artículos comprados en Targus.com Europa únicamente se pueden devolver con la confirmación del pedido original y teniendo acceso al correo electrónico utilizado para realizar el pedido.

¿Puedo devolver mi certificado de regalo?

Los certificados de regalo son artículos de venta final sin posibilidad de devolución.

Información adicional sobre la devolución

Plazo de devolución

Los artículos comprados en Targus.com Europa se pueden devolver en un plazo de 14 días a partir de la fecha de envío original. Todas las solicitudes de devolución deben enviarse y aprobarse dentro de dicho plazo.

Rechazo y aprobación de la solicitud de devolución

Después de enviar su solicitud de devolución, nuestro equipo la revisará y puede pedirle información adicional, como fotos del producto, recibos y etiquetas de envío. Aunque la mayoría de las solicitudes de devolución se aprueban, Targus se reserva el derecho de rechazarlas a nuestra discreción. Los motivos más comunes de rechazo son, entre otros, la falta de documentación para verificar el pedido o el uso del producto.

Devoluciones no autorizadas

Las devoluciones recibidas sin autorización podrían retornarse al remitente o, a discreción de Targus, se deducirá una cuota de reposición del 20 % del reembolso.

Estado de los artículos

Los artículos deben estar nuevos, sin utilizar y con el embalaje original, al devolverse, para poder optar a una devolución íntegra. Además, las pantallas de privacidad y los protectores de pantalla deben devolverse en sus embalajes originales y sin abrir para poder optar al reembolso. Podemos emitir reembolsos parciales a nuestra entera discreción.

Costes de envío

Los gastos de envío asociados a su pedido original de Targus.com Europa pueden no ser reembolsables. Además, los gastos de envío de las devoluciones son responsabilidad del cliente y no serán reembolsados ni cubiertos por Targus, a menos que un representante autorizado de Targus indique lo contrario. Targus no se hace responsable de las devoluciones perdidas o no entregadas.

Costes de devolución

Los clientes que devuelvan productos deberán organizar y pagar el envío de regreso a nuestro almacén en los Países Bajos. Los costos variarán según el servicio y el transportista seleccionados por el cliente y la ubicación desde la que se envía. En algunos casos, Targus organizaría y pagaría las devoluciones, pero estas se evaluarían individualmente en función de circunstancias específicas.

Plazo de devolución

Rechazo y aprobación de la solicitud de devolución

Devoluciones no autorizadas

Las devoluciones recibidas sin autorización podrían retornarse al remitente o, a discreción de Targus, se deducirá una cuota de reposición del 20 % del reembolso.

Estado de los artículos

Costes de envío

Los gastos de envío asociados a tu pedido original de Targus.com Europa no son reembolsables. Además, los gastos de envío de las devoluciones son responsabilidad del cliente y Targus no los reembolsará ni los cubrirá a menos que un representante autorizado de la empresa indique lo contrario. Targus no se responsabiliza de las devoluciones que se pierdan o no lleguen a entregarse.

Costes de devolución

Información sobre el reembolso

Reembolsos

Los reembolsos se efectuarán a través de la forma de pago original. Los artículos comprados en nuestras promociones (con envío gratuito, descuento de estudiante, etc.) solo tendrán derecho al reembolso de la cuantía abonada en el momento de realizar el pedido original. Cualquier cargo o tarifa aplicable se descontará del monto del reembolso final.

Última oportunidad

La devolución con reembolso, crédito o cambio de producto no está disponible para los artículos designados como de «Última oportunidad» en Targus.com Europa.

Artículos gratuitos incluidos con las compras

Si tu pedido de Targus.com Europa incluye un artículo o regalo gratis con la compra, dicho artículo debe incluirse en la devolución. Si el artículo gratuito no se incluye en la devolución o se devuelve en mal estado, Targus puede deducir el valor de venta del artículo gratuito de cualquier posible reembolso que podamos hacerte.

Reembolsos

Última oportunidad

La devolución con reembolso, crédito o cambio de producto no está disponible para los artículos designados como de «Última oportunidad» en Targus.com Europa.

Artículos gratuitos incluidos con las compras

Iniciar mi regreso

Esta política de devoluciones es aplicable exclusivamente a los pedidos realizados en Targus.com Europa.
Targus se reserva el derecho a modificar esta política de devoluciones en cualquier momento y sin previo aviso.